Your first visit
Every new client can start with a free 30-minute consultation. Here is what happens, how to get ready, where to park, and the questions people ask us most.
What happens, in order
About 30 minutes for a consultation on its own, or an hour and a half if you start a treatment the same day.
Book, then fill in one short form
Book online or call (608) 555-0118. We email a form that takes about five minutes: your skin, what you use on it, any medication and allergies. It stays between you and your provider.
Arrive with a clean face if you can
No need to skip makeup; we have cleanser. Come a few minutes early to settle in. Tea or water while you wait.
A close look and a conversation
Your provider looks at your skin under a magnifying lamp and asks what bothers you, what you have tried, and how much time and downtime you can give it.
A written plan with prices
Which treatments, how many, how far apart and what each costs. You take it home. Nobody asks you to sign up for anything on the day.
Start the same day, or later
If there is time and it suits your skin, we can begin there and then. Laser starts with a patch test, so the first session is two weeks later.
Getting ready
It depends on what you book. If you are not sure yet, nothing special is needed for a consultation.
Facials
- Nothing special. Come as you are.
- Skip waxing or threading on your face for two days before.
- If you use a prescription retinoid, tell us at booking.
Peels and microneedling
- Stop retinol and acid serums three days before.
- No sunburn or tanning in the two weeks before.
- Plan around the downtime listed for your treatment.
Laser hair removal
- Shave the area the day before. Do not wax or pluck for four weeks.
- No self-tan or sunbathing on the area for two weeks.
- Wear loose clothing over the area you are having done.
The studio
214 Pearl Street, Suite 2
La Crosse, WI 54601
- Ground floor with a step-free entrance and an accessible restroom.
- Metered parking on the street out front, and public ramps a short walk away.
- Two treatment rooms with doors that close. Quiet, warm and private.
- Tuesday to Thursday
- 10 am to 7 pm
- Friday
- 9 am to 5 pm
- Saturday
- 9 am to 3 pm
- Sunday and Monday
- Closed
If you need to cancel or move
Give us 24 hours' notice by phone, text or email and there is no charge. Later than that, or if you do not come, we charge half the treatment price, because we usually cannot fill the time. Consultations are never charged. Running late? Call us; we will fit in as much as we can without running over into the next client.
Questions
Not answered here? Call (608) 555-0118 or email hello@lumenskinstudio.com.
Is the consultation really free?
Yes. Thirty minutes with one of our providers, a written plan with prices, and no obligation to book anything. If you decide to start the same day and there is time, we can.
Do you see men and teenagers?
Yes, everyone is welcome. Under 18s need a parent or guardian with them at the first visit, and we do not do peels stronger than lactic or laser on under 18s.
I am pregnant or breastfeeding. What can I have?
Tell us when you book. We skip the stronger peels, microneedling and laser until you are done breastfeeding, and suggest the Calming Facial or the Signature Facial with a pregnancy-safe serum instead.
I take isotretinoin (Accutane). Can I come in?
Gentle facials are fine. Wait six months after your last dose before peels, dermaplaning, microneedling or laser, because skin stays fragile and heals slowly for that long.
Will laser hair removal work on my hair?
It works on dark hair, on most skin tones. It does not work on white, grey or most red and light blonde hair, because the laser needs pigment in the hair to find it. Every new laser client has a patch test at the consultation.
How many laser sessions will I need?
Most areas need 6 to 8 sessions, 4 to 8 weeks apart, and a top-up once or twice a year after that. Your provider will tell you at the consultation what to expect for your hair.
When do I pay?
At the studio, after your appointment, by card or cash. Nothing is charged when you book online.
Do I have to buy products?
No. We keep a short shelf of the products we use in treatments, and we will tell you what we used. You never need to buy anything.
Start with a free consultation
Thirty minutes, no obligation, and you leave with a written plan and prices.