Terms Of Service
1) Legally Binding Agreement: By signing a contract with Driftless Softwash & Pressure Wash, the Client is signing a legally binding contract for work to be completed at an agreed-upon price. In the event that the Client breaks this contract, all deposits made to the company shall be surrendered as damages.
2) Product Warranties: All warranties are limited to those offered by the manufacturers of the products used. Driftless Softwash & Pressure Wash makes no additional warranties. If there is ever a concern regarding our work, Driftless Softwash & Pressure Wash should be notified immediately.
3) Water Usage: By signing this agreement, the Client agrees to provide Driftless Softwash & Pressure Wash the right to use an on-site water supply as needed to complete the stated project without compensation. If an exterior water supply is required, it will be at an additional charge. It is the Client’s responsibility to make sure the water supply is on and in working order before we arrive. Additional charges will be applied if water is not available.
4) Electrical Usage: By signing this agreement, the Client agrees to provide Driftless Softwash & Pressure Wash the right to use an on-site source of electricity as needed to complete the stated project without compensation. If an exterior source is required, it will be at an additional charge.
5) Color and Tone Concerns: The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood. Driftless Softwash & Pressure Wash and its associates attempt to represent the final finish color and tones as best as possible. While we can often give an idea of the overall color or tone, some variance in the overall finish is to be expected.
6) Courtesy & Safety: While Driftless Softwash & Pressure Wash is on location and performing work on the property, the Client or Property Management is responsible for keeping all tenants, pedestrians, and vehicles, as well as other individuals, away from the work area.
7) Payments: Payments to Driftless Softwash & Pressure Wash are due within 30 days of the invoice date (Net 30). We offer a 2% early-payment discount: Clients may manually deduct 2% from the total invoice amount if payment is submitted in full within 10 days of the invoice date.
7.1 Project Deposits
For any project estimate exceeding $5,000, a 30% deposit is required upfront to secure scheduling and commence work. The remaining balance is due upon completion and is subject to the standard payment terms outlined above.
7.2 Late Fees & Defaults
If the full invoice balance is not paid within the initial 30-day window, a one-time administrative late fee of $250 will be strictly applied to the account. The Client agrees to be responsible for all costs incurred by Driftless Softwash & Pressure Wash during the collection of past-due balances.
8) Scheduling: Scheduling in a business whose productivity relies upon the weather can be difficult. Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum; however, circumstances beyond our control may affect project start and completion dates. The Client will be notified of any changes.
9) Removal & Replacement of Exterior Contents: Removal and replacement of grills, patio furniture, planters, and any other items are the responsibility of the Client or Property Management. Should we need to remove items from the exterior work zones, we will not be responsible for any damage, breakage, or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
10) Damages: Driftless Softwash & Pressure Wash is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters and leaders, and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which may entail the removal of chalky, gritty, or failing surface materials, may cause the faded aspects of the vinyl or aluminum to stand out. Driftless Softwash & Pressure Wash will not be responsible for such conditions. Driftless Softwash & Pressure Wash will not be responsible for loose mortar that may dislodge during the cleaning process.
11) Stains: Some stains cannot be removed by power washing. Tree sap, artillery fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the Client when quoting the project. Sometimes these stains cannot be removed at all.
12) Watertight: Driftless Softwash & Pressure Wash expects the property to be in good repair and weathertight. This includes, but is not limited to, all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Driftless Softwash & Pressure Wash is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. Driftless Softwash & Pressure Wash cannot guarantee the removal of artillery fungus from exterior house surfaces.
13) Window Spotting: Windows may become water spotted as a result of our services. Window cleaning is NOT included.
14) Concrete: The appearance of concrete depends on a number of factors mostly linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae, and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The Client understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.
15) Landscaping: Driftless Softwash & Pressure Wash utilizes specialized cleaning solutions and takes standard industry precautions to protect landscaping (including pre-wetting and post-rinsing vegetation). Driftless Softwash & Pressure Wash is not liable for minor or temporary browning of vegetation in the immediate vicinity of the wash zone.
16) Estimates and Additional Services: This estimate is an approximation and is not guaranteed. Actual cost may change once all project elements are finalized or negotiated. Prior to any changes of cost, the Client will be notified. Upon acceptance, we will perform the services described in this estimate. Any additional services requested by the Client and not included in this estimate will incur additional charges.
17) Project Changes: Changes in the specifications, quantities, schedule or other aspects of the services that are requested or approved by the Client do not become binding unless accepted in writing. Any such changes may result in additional or increased charges, and the Client agrees to pay such increased charges.
18) Taxes: The Client will be responsible for payment of all applicable federal, state and local taxes.
19) Property Access and Timeframes: If applicable, the Client agrees to authorize us on their property for the purposes of performing the services stated on this estimate. The Client understands that although we try our best to provide you with an accurate timeframe, there is no set timeframe for the completion of services and several visits to the property may be required. The time stated on your appointment is just an arrival window; we will be sure to contact you when we are on our way. We also have permission to visit the property with little or no notice to assess service needs prior to the date of service, as well as to check completion after services have been rendered.
20) Marketing Release: The Client agrees to allow us to utilize any photos, descriptions, reviews, quotes, texts or videos of the property for marketing purposes.
21) Communication Consent: By inquiring about our services or doing business with us, you are giving your consent to receive notifications and messages (e-mail or text) regarding our promotions or services.
We appreciate you agreeing to these terms and conditions as we only set them in place to ensure everyone’s safety and satisfaction. If you have any questions regarding these Terms and Conditions, please reach out to us. You can be confident that our goal is to provide you with the highest quality of service! We look forward to working with you!
Please feel free to reach out with any questions or concerns
Mikoda Lundt
608-397-1217
DriftlessSoftwash@gmail.com